So apparently I won’t be getting any BDJ box for November because I inadvertently chose “Send as a gift” that’s why I got 2 boxes for October. They considered my September 9 subscription as another October subscription (which I thought will be for the November box). Honestly, it is still quite confusing because if it takes almost 2 months to get a box (as indicated on their website), why did I still get another October box even if it was already September. Anyhooo, they offered for a refund if I return the box. Since I don’t want to go through the hassle of shipping it back (I’m too lazy to return online purchases), I just shared the love to family and friends. I also asked if I can still subscribe for the November box. I’m willing to pay anyway because I just want that November box. Rona of BDJ box said that the November box is no longer available. No empathy and such. No considerations. It’s not like I’m asking for a freebie, na-ah. I just felt off because the email responses I received were quite “transactional” and a bit dismissive as if they were canned responses with no emotions. I’m not expecting for an apology but I’m expecting for at least an empathetic reply (apology vs. empathy: see the difference) even if I will still end up not getting the November BDJ box. I felt like I was such a dunce after reading the email. Customers should not feel stupid (even if they are, like me). Customer Service 101.

Hopefully, they will be able to develop a system wherein before finalizing the purchase, the subscriber will be able to know the month/s that s/he will be subscribing to. And that my dearies is called Poka Yoke. Currently, you have to email them to verify this information which is a waste of their time and resources. It would have been easier if the information is readily available online. And that my bellas is called Lean Thinking.

20131019-075247.jpg

So for next month, I’ll just take my bitter pill.
Go ahead and post online the unboxing of your November BDJ boxes.
Go.
Ahead.

Advertisements